Frequently Asked Questions
I care about the environment. Is illi environmentally conscious?
Yes. It is our priority that we leave Earth better than we found it. To do so, we have pledged to use only environmentally sustainable material in all of our products. From precious metals that go into your jewelry into the packaging in which your jewel is delivered to you, we use ethically sourced, circular materials that minimize your CO₂ and methane footprint on the planet.
Learn more about Our Materials
I bought an illi piece. I love it, but the size aint right. Can I return it?
Absolutely! You can return your illi piece in exchange for a store credit or a full refund to your original payment method within 30 days of your purchase date and subject to our Shipping and Returns conditions. Please read the conditions carefully to ensure that your piece is eligible for a return.
Contact us if you are unsure about your return and we will happily help.
How do I care for my illi jewelry?
Check our Jewelry Care guide.
Contact us if you still have questions!
How can I figure out my wrist or necklace size for the illi bracelets and necklaces?
Use our Sizing Guide.
If you still cannot figure it out, contact us and our staff will happily assist.
Where can I learn more about jewelry care, what inspires illi in its designs, and other relevant topics?
Check out our Sparkle Smart Blog! There, you can find a variety of fun and helpful information about the jewelry space.
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