Privacy Policy

We collect personal information about you through illi website, mobile applications, social media pages and other platforms. The types of personal information we collect include:

  • contact information (such as name, postal address, email address, and mobile or other telephone number);
  • username and password;
  • payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
  • client care information (such as client service inquiries, comments, and repair history);
  • photographs, comments and other content you provide;
  • information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
  • contact information you provide about friends or other people you would like us to contact;
  • location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • information you provide to us through the automated virtual assistant and live chat features on our online channels;
  • clickstream data and other information about your online activities (such as information about your devices, browsing actions, actions you take on our online channels and usage patterns), including across the online channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies;
  • information we may obtain from our third-party service providers; and other personal information we obtain through our channels.

We use the personal information we obtain and rely on a number of legal bases to do so as described further below, including:

  • performance of a contract with you;
  • our legitimate business interests;
  • compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
  • your consent to the processing, which you can revoke at any time.

We use the information we obtain to perform a contract with you or to take steps at your request prior to entering into a contract, including to:

  • transact with you and provide various products and services to you;
  • process and fulfill orders in connection with our products and services and keep you informed about the status of your order;
  • provide client support (including repairs, alterations, cleaning and other services); and
  • create and manage your account with illi.

We use the information we obtain on the basis of our legitimate interests, which we can describe further upon request, including to:

  • operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our
    products and client base; performing data analytics; and performing accounting, auditing and other internal functions);
  • provide customer support services through the automated virtual assistant and live chat features on our online channels and maintain transcripts of chat communications.
  • reduce credit risk and manage collections;
  • verify your identity;
  • send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom
    you’ve engaged);
  • communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
  • comply with and enforce relevant industry standards, contractual obligations and our policies; and
  • respond to your inquiries.

In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.

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